Sarvaksh India Return, Exchange & Refund Policy
At Sarvaksh India, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your Rudraksha jewelry, you may return or exchange it within one day of receipt, subject to the following terms and conditions:
Eligibility for Return or Exchange
- Time Frame: The return request must be initiated within 24 hours of receiving the product.
- Condition: The jewelry must be in its original condition, unworn, and without any damage. All original tags, packaging, and certificates of authenticity must be included.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Valid Reasons for Return & Exchange
- Wrong Item: If you received an incorrect product.
- Damage or Broken: If the item arrives damaged or broken.
- Not Liked: If the product does not meet your expectations.
Return Process
- Initiate a Return: Contact our customer service team within 24 hours of receiving your order to initiate a return. You can reach us via email at support@sarvaksh.in or call us at +91-9238438788.
- Return Authorization: Our team will provide you with a return authorization number and detailed instructions on how to return the item.
- Free Return Shipping: We offer free return shipping through our delivery partner. Once your return is authorized, we will arrange for our delivery partner to pick up the item from your address at no cost to you.
Exchange Process
- If you wish to exchange the item for a different one, please specify the desired replacement during the return initiation. We will process the exchange once we receive and inspect the original item.
Refunds
- Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return conditions.
- Processing Time: Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
- Refund Method: Refunds will be issued to the original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Custom-made or personalized jewelry
- Items purchased on sale or with a discount
Contact Us
For any questions or concerns regarding our return policy, please contact our customer service team at support@sarvaksh.in or call us at +91-9200449255. We are here to assist you and ensure a smooth return process.
By offering free returns through our delivery partner, Sarvaksh India aims to provide a hassle-free shopping experience, ensuring customer satisfaction and trust in our products.