Introduction
Welcome to Sarvaksh India! At Sarvaksh India, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you make a purchase of Rudraksha jewelry from our online store. By using our website www.sarvaksh.in and completing a purchase, you agree to the practices described in this policy.
Information We Collect
When you make a purchase or interact with our website, we may collect the following types of information:
Personal Information
- Name: To identify you and process your order.
- Email Address: For sending order confirmations, updates, and promotional materials (you can opt-out of marketing communications at any time).
- Phone Number: For order-related notifications and customer support.
- Shipping Address: To deliver your Rudraksha jewelry to the correct location.
- Payment Information: Credit/debit card details or other payment methods for completing your purchase. (Note: Payment details are securely processed through third-party payment gateways.)
Order Information
- Initiate a Return: Contact our customer service team within 24 hours of receiving your order to initiate a return. You can reach us via email at support@sarvaksh.in or call us at +91-9238438788.
- Return Authorization: Our team will provide you with a return authorization number and detailed instructions on how to return the item.
- Free Return Shipping: We offer free return shipping through our delivery partner. Once your return is authorized, we will arrange for our delivery partner to pick up the item from your address at no cost to you.
Exchange Process
- Order Details: Information about the products you purchase, including the type of jewelry, quantity, and any special instructions.
Technical Information
- IP Address: To monitor and prevent fraudulent activities.
- Browser Type and Device Information: To enhance website functionality and troubleshoot issues.
- Cookies and Tracking Technologies: To improve your browsing experience and analyze website usage. (You can manage cookie preferences through your browser settings.)
How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, including shipping and delivery.
- Customer Support: To respond to your inquiries, provide assistance, and address any issues related to your orders.
- Communication: To send you order confirmations, updates, and promotional offers (you can unsubscribe from marketing emails at any time).
- Website Improvement: To analyze website performance, enhance user experience, and develop new features.
- Security: To protect against fraudulent activities and ensure the security of our website.
How We Protect Your Information
We are committed to ensuring your personal information is safe and secure:
- Data Encryption: We use SSL (Secure Socket Layer) technology to encrypt sensitive information during transmission.
- Access Controls: We restrict access to personal data to authorized personnel only for the purpose of order processing and customer support.
- Secure Payment Processing: Payments are processed through secure third-party payment gateways with strong security measures.
- Regular Security Reviews: We conduct regular security reviews to safeguard against data breaches and unauthorized access.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following situations:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering products. These parties are required to maintain confidentiality and use your information only for the services they provide.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests.
Your Rights and Choices
You have certain rights regarding your personal information:
- Access and Correction: You can access and update your personal information by logging into your account or contacting us directly.
- Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe link in our emails or contacting us.
- Account Deletion: You can request the deletion of your account and personal information, subject to any legal obligations we may have.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us understand how you interact with our website and provide you with relevant content. You can manage your cookie preferences through your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website with the new effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Sarvaksh India
Email: support@sarvaksh.in
Phone: +91 9200449255
Address: RH22, Choure Farm, Village Hirawadi, Ranipur Road Mehkar, Betul MP 460443. India